Refund Policy

Last updated: May 8, 2026

At Shop Online, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

Returns

Customers may request a return within 14 days of receiving the product. To be eligible for a return:

• The item must be unused and in the same condition that you received it.

• The item must be in its original packaging.

• Proof of purchase or order confirmation is required.

Non-Returnable Items

Certain items may not be eligible for return, including:

• Gift cards

• Downloadable digital products

• Personalized or customized items

• Items marked as final sale

Refunds

Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days.

Late or Missing Refunds

If you have not received your refund yet:

1. Check your bank account again.

2. Contact your credit card provider, as processing times may vary.

3. Contact your bank for additional processing information.

If you still have not received your refund, please contact us.

Shipping Costs

Shipping costs are non-refundable unless the item arrived damaged or incorrect.

Customers are responsible for return shipping costs unless otherwise stated.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with photos of the issue so we can assist you promptly.

Contact Us

If you have any questions regarding this Refund Policy, please contact us:

Email: sac@shoponline.com

Thank you for shopping with Shop Online.